Privacy Policy

Reserveo.ch ("Reserveo", "we", "us") is committed to protecting the personal data of its users. This Privacy Policy describes how we collect, use, store and protect your personal data in accordance with the Swiss Federal Act on Data Protection (nFADP) and the European General Data Protection Regulation (GDPR).

1. Data Controller

The data controller is Reserveo.ch, based in Fribourg, Switzerland. Contact: info@reserveo.ch

2. Data Collected

When booking an appointment through our platform, we collect: first and last name, email address, phone number, postal address (street, number, zip code, city). This data is necessary to confirm your appointment and send you reminders.

3. Purpose of Processing

Your personal data is processed for the following purposes: managing and confirming appointments; sending confirmation emails and reminders; enabling businesses to manage their customer relationships; generating personalized marketing campaigns by businesses using external artificial intelligence to provide you with offers and communications tailored to your profile; improving the quality of our services.

4. Legal Basis

The processing of your data is based on: your consent given when accepting this policy; the performance of a contract (booking confirmation); the legitimate interest of the businesses using our platform.

5. Data Retention

Your personal data is retained for as long as necessary to fulfil the purposes described above, or as required by applicable legal obligations. Upon expiry of that period, the data is securely deleted or irreversibly anonymised.

6. Your Rights

In accordance with the nFADP and GDPR, you have the right to: access your personal data; rectify inaccurate data; request deletion of your data; object to or restrict processing; receive your data in a portable format. To exercise these rights, contact us at: info@reserveo.ch

7. Data Security

Reserveo implements all appropriate technical and organisational measures, within the meaning of Article 8 of the nFADP and Article 32 of the GDPR, to ensure a level of security appropriate to the risk and to protect your personal data against unauthorised access, disclosure, alteration or destruction. Reserveo's liability shall not, however, be engaged in the event of loss, alteration or disclosure of data resulting from force majeure, an unforeseeable and unavoidable event beyond its control, an unknown security vulnerability at the time of the incident, or a technical failure affecting third-party infrastructures on which the service relies, including hosting or data transmission providers.

8. Data Sharing

Your data is shared solely with the business whose appointment you are booking. We do not sell your personal data to third parties. We may use subcontractors (hosting, email sending) bound by confidentiality obligations.

9. Cookies

Our booking page may use technical cookies necessary for its operation. No advertising or tracking cookies are used without your consent.

10. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with a new effective date. We encourage you to check this page regularly.

11. Contact

For any questions regarding the processing of your personal data, contact us at: info@reserveo.ch — Reserveo.ch, Fribourg, Switzerland.